Privacy Policy

How Garage Door Repair Master collects, uses, discloses, and protects information from this website.

Effective date and last updated: September 11, 2026

This Privacy Policy applies to garagedoorrepairmaster.com (the “Site”), operated under the name Garage Door Repair Master (“we,” “us,” or “our”). It covers information collected through the Site and does not replace any separate privacy notice that may apply to an offline service relationship.

Information we collect

Information you provide

When you request a quote, the Site collects your full name, phone number, email address, and description of the garage door issue. You may also provide your city, additional details, and whether the request is urgent. If you contact us by phone or email, we receive the information you choose to provide in that communication.

The website form does not request payment-card information, government identification numbers, account passwords, or Social Security numbers. Please do not include sensitive information in the free-text field.

Information collected automatically

The Site uses Google Analytics. Its standard implementation may collect a pseudonymous client identifier stored in the _ga first-party cookie, pages viewed, session and interaction data, approximate location, and browser, device, operating-system, language, and referring-page information. Google states that Analytics uses IP addresses during processing but does not log or store individual IP addresses.

Our hosting and content-delivery providers may also process IP address, request time, requested URL, browser or device information, and security or diagnostic log data to deliver and protect the Site.

The Site includes a dormant live-chat integration file, but the chat property is not configured in the current implementation and it does not load an external chat service.

How we use information

Respond to quote requests and service questions.
Contact you by phone, text message, or email about the request you submitted.
Schedule, provide, support, and document garage door services.
Measure Site traffic and improve content, navigation, and performance.
Protect the Site, prevent abuse, troubleshoot errors, and comply with legal obligations.

Service providers and disclosures

We disclose information only as reasonably necessary for the purposes described above, including to these categories of recipients:

Form delivery: the quote form is sent through FormSubmit and forwarded to our business email. FormSubmit processes the form contents to deliver the request.
Analytics: Google processes website-usage data to provide Google Analytics reports.
Hosting and content delivery: Hostinger and its infrastructure providers process requests and logs needed to host, deliver, secure, and troubleshoot the Site.
Professional and legal recipients: information may be disclosed when reasonably necessary to obtain professional advice, protect rights and safety, investigate misuse, comply with law, or respond to valid legal process.
Business transaction: information may be transferred as part of a merger, sale, financing, reorganization, or transfer of all or part of the business, subject to applicable law.

We do not sell the personal information submitted through the Site. Based on the current Site implementation, we do not share personal information for cross-context behavioral advertising.

Cookies and analytics choices

You can block or delete cookies through your browser. Doing so may affect some website functionality. You may also use the Google Analytics Opt-out Browser Add-on. The Site does not currently respond automatically to browser “Do Not Track” signals or Global Privacy Control signals. Third-party analytics may collect activity over time as described in Google's documentation.

Retention

We keep quote-request and communication information only as long as reasonably necessary to respond, provide or document requested services, handle warranties or disputes, maintain required business records, and comply with law. Retention depends on whether a request becomes a service relationship, whether an issue remains open, and applicable recordkeeping or legal requirements. Analytics data is retained according to the settings of our Google Analytics property and Google’s applicable retention rules. Hosting and delivery logs are retained according to provider settings and security needs. We delete or de-identify information when it is no longer reasonably needed for these purposes.

Security

We use reasonable administrative and technical measures intended to protect information. The Site uses HTTPS in transit. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and privacy requests

You may ask to access, correct, or delete personal information that you submitted through the Site, or object to a use that is not required to complete your request. We may need to verify your identity and may retain information where an exception or legal obligation applies. You may opt out of nonessential follow-up communications at any time; for text messages, reply STOP. We will not discriminate against you for exercising applicable privacy rights.

If the California Consumer Privacy Act applies to our processing, California residents may also have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service. Because the current Site does not sell or share personal information for cross-context behavioral advertising, it does not display a “Do Not Sell or Share My Personal Information” link.

Children

The Site is intended for adults seeking garage door services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has submitted information, contact us so we can review and delete it as appropriate.

Third-party privacy information

Changes to this policy

We may update this policy when the Site, service providers, or legal requirements change. We will post the revised policy on this page and change the “last updated” date. Material changes will be highlighted on the Site or communicated through another reasonable method when required by law.

Contact us

For privacy questions or requests, contact Garage Door Repair Master at service@garagedoorrepairmaster.com or (707) 800-9055.